FAQs

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Product Info

1. What are Sweet Sheets® made from?

Sweet Sheets® are made from high strength, hypo-allergenic,
wrinkle-resistant, double brushed microfiber yarns that won't shrink, fade or pill and are luxuriously soft.

Not all microfibers are made equal! There are also polyester blends with different properties, but ours are made from high quality double brushed yarns, similar to the ones used in athletic wear for their breathability and moisture-wicking properties.  

Microfibers are measured in grams per sq/m (GSM). Ours are 90 GSM (which is
comparable to an 1800 thread count cotton blend) and 90 GSM is a high number that gives them the added benefit of being very soft, silky and
durable. 

2. What sizes do Sweet Sheets® come in?

Sweet Sheets® are available in the following sizes:

• Twin: Flat Sheet 66"x96", Fitted Sheet 39"x75". Comes with 1 Pillow Case 20"x30".

• Twin XL (Often in college dorms): Flat Sheet 66"x105", Fitted Sheet 39"x80". Comes with 2 Pillow Cases 20"x30"

• Double: Flat Sheet 81"x 96", Fitted Sheet 54"x 75". Comes with 2 Pillow Cases 20"x30".

• Queen: Flat Sheet 90"x102", Fitted Sheet 60"x80". Comes with 2 Pillow Cases 20"x30".

• King: Flat Sheet 102"x105", Fitted Sheet 78"x80". Comes with 2 Pillow Cases 20"x40".

• California King: Flat Sheet 108"x102", Fitted Sheet 72"x84". Comes with 2 Pillow Cases 20"x40".

• *Split King: Flat Sheet 102"x105", 2 Fitted Sheets each 39"x80". Comes with 2 Pillow Cases 20"x40".

*Split Kings are only available in select colours.

3. I have had microfiber sheets before and they had pills after the first wash. Do Sweet Sheets® pill?

Sweet Sheets® are guaranteed against pilling.

 Not all Microfiber is the same, just like not all cotton is the same. There are several different uses for microfiber and the quality varies. Sweet
Sheets are made from high quality yarns and are double brushed which is why Sweet Sheets® typically do not pill.

*On occasion we have do have some manufacturing defects, so if this is the case and your Sweet Sheets® do end up pilling, please make sure to fill
out our warranty claim form & we will send you out a replacement piece as soon as possible!*

4. I hate wrinkly sheets. Do I need to iron Sweet Sheets®?

No! Unlike with cotton sheets, Sweet Sheets® are wrinkle resistant. There is no need to iron Sweet Sheets® so long as they are promptly removed from the dryer after laundering.

5. Will Sweet Sheets® shrink?

No! No matter how many times you wash them, Sweet Sheets® will never shrink
(in fact, they just keep getting softer & softer) and with the 14″
deep pockets, you will never have any problem fitting these sheets on a standard deep mattress.

6. Where are Sweet Sheets® made?

We are a Canadian based company, operating from a small town in Southern
Alberta. Quality and affordability are important to us and for that reason, our manufacturers are currently located in China and Cambodia.
As much as we would love to have our sheets made in Canada or the US, when researching our options from those 2 countries, having to charge our customers triple the price for sheets didn't sit well with us! We love the quality of our sheets and hope you do, too!

7. What Makes Sweet Sheets® Eco-Friendly?

Sweet Sheets® are 30% less bulk than cotton sheets and so require
significantly less water, heat and drying time when washing. This makes Sweet Sheets® an environmentally friendly choice!

8. Do the sheet sets include pillowcases?

Sweet Sheets® sets include a fitted sheet, a flat sheet and 2 pillowcases (with the exception of twin which includes one pillowcase). They’re available in Twin, Twin XL, Double, Queen, King, California King, and Split King in up to 15 beautiful colors!

9. What is the warranty on Sweet Sheets®?

Sweet Sheets® offers a 6 month manufacturer's defect warranty. If your sheets
have a defect upon opening them or they pill or tear within 6 months of purchase, we will replace the defective part at no cost to you! Have a warranty you'd like to submit? Fill out the form here! www.sweetsheets.com/warranties

10. What are the washing instructions for Sweet Sheets®?

Machine wash cold. Gentle cycle. Wash dark colours separately. Only non-chlorine bleach as needed. Tumble dry low. Remove promptly from dryer. 

Payment Info

1. What payment methods do you accept?

We're so excited to have recently expanded our accepted payment methods!

We now accept Visa, MasterCard, Amex, Discover, Apple Pay, Google Pay, PayPal & Shop!

2. Is my payment information secure?

Yes, your payment information is securely processed using industry-standard encryption to protect your data. We prioritize your privacy and security.

3. Can I use multiple payment methods for a single purchase?

At this time, we only accept one form of payment per order. Please choose the payment method that works best for you.

4. When will my credit card be charged?

Your credit card will be charged at the time of purchase. You will receive an email confirmation once your payment has been processed successfully.

5. Why was my payment declined?

Payments can be declined for various reasons, including incorrect billing information, insufficient funds, or issues with your credit card issuer. Please double-check your details or contact your bank for more information.

6. Do you offer gift cards?

Yes, we offer digital gift cards that can be purchased on our website. They make the perfect gift for friends and family who love comfort and luxury.

Order & Returns

1. How do I place an order?

Placing an order is easy! Simply browse our collection, add your favorite items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

2. Can I make changes to my order after it has been placed?

If you need to make changes to your order, please contact our customer service team as soon as possible. We’ll do our best to accommodate your request, but once an order has been processed, changes may not be possible.

3. How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Use this number to track your order’s progress on the carrier’s website.

4. How long will it take to receive my order?

Delivery times vary depending on your location and the shipping method selected at checkout. Most orders are delivered within 5-7 business days. You can track your order for more detailed information.

5. Do you ship internationally?

Currently, we ship to Canada and the U.S. only. We hope to be able to expand our shipping options in the future!