Sweet Sheets® Privacy Policy
Last Updated: March 31, 2026

This Privacy Policy describes how Sweet Sheets® Inc. ("we," "us," or "our") collects, uses, maintains, and discloses information from users ("you" or "User") of sweetsheets.com and our Amazon.ca storefront (collectively, the "Sites"). This policy applies to all products and services offered by Sweet Sheets® Inc.

Personal Information We Collect

We collect personal information when you visit our Sites, create an account, place an order, subscribe to our newsletter, fill out a form, or interact with us. This may include:

• Name, email address, mailing address, and phone number
• Payment and billing information (processed securely by Shopify Payments — we do not store credit card numbers)
• Order history and product preferences
• Device information, browser type, IP address, and browsing behavior

You may visit our Sites without providing personal information, though some features may be unavailable.

How We Use Your Information

We use collected information to:

• Process and fulfill orders
• Improve our website, products, and customer service
• Personalize your shopping experience
• Send order confirmations, shipping updates, and customer support communications
• Send marketing emails and text messages, if you have opted in (you may unsubscribe or opt out at any time)
• Analyze sales trends, site traffic, and advertising performance for internal business intelligence
• Prevent fraud and comply with legal obligations

Analytics & Advertising

We use the following third-party services to analyze site traffic, measure advertising effectiveness, and improve our marketing:

• Google Analytics (GA4) — tracks site visits, page views, and traffic sources
• Google Ads — measures ad performance and conversions
• Meta (Facebook/Instagram) Pixel — tracks ad conversions and enables retargeting
• Pinterest Tag — measures pin and ad performance
• Klaviyo — manages email marketing and tracks email engagement
• Shopify Analytics — tracks store performance and order data
• Amazon Seller Central — processes orders and tracks sales on Amazon.ca

These services may use cookies, pixels, and similar technologies to collect non-personal or aggregated data. We also use an internal analytics dashboard to consolidate our own business data across these platforms for internal reporting purposes. No personal customer data is shared with or sold to third parties through this dashboard.

Cookies & Tracking Technologies

Our Sites use cookies and similar technologies to enhance your experience, remember preferences, and analyze traffic. You can configure your browser to refuse cookies, though some site features may not function properly.

Email & SMS Marketing

Email (CASL Compliance)

We comply with Canada's Anti-Spam Legislation (CASL). We only send commercial emails to users who have provided express or implied consent. Every marketing email includes a clear unsubscribe mechanism. You may opt out at any time by clicking "unsubscribe" in any email or by contacting us directly.

SMS / Text Message Marketing

With your consent, Sweet Sheets® Inc. may send you promotional and transactional text messages (SMS/MMS) to the mobile number you provide. These messages may include order updates, promotions, exclusive offers, and other marketing communications.

By subscribing to SMS communications, you agree to the following:

• Consent is voluntary. You are not required to consent to receive SMS messages as a condition of purchasing from us.
• Message frequency varies. We typically send 2-4 promotional SMS messages per month. Transactional messages (such as order confirmations and shipping updates) may be sent as needed.
• Message and data rates may apply depending on your mobile carrier and plan.
• To opt out at any time, reply STOP to any text message we send you. You will receive a confirmation and no further messages will be sent. You may also contact us at info@sweetsheets.com to be removed.
• For help, reply HELP to any of our text messages or contact us at info@sweetsheets.com.
• SMS messages are sent through Klaviyo, our marketing platform. Your phone number will not be sold or shared with third parties for their own marketing purposes.
• For Canadian recipients, SMS marketing is conducted in compliance with CASL. For US recipients, SMS marketing is conducted in compliance with the Telephone Consumer Protection Act (TCPA) and applicable carrier guidelines.

How We Protect Your Information

We use industry-standard security measures including SSL encryption, secure payment processing, and access controls to protect your personal information. Sensitive data is transmitted over encrypted channels. API credentials and internal system access are restricted to authorized personnel only.

Sharing Your Information

We do not sell, trade, or rent your personal information. We may share information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors (Shopify Payments)
• Shipping and fulfillment providers
• Email & SMS marketing platforms (Klaviyo)
• Advertising platforms (Meta, Google, Pinterest)
• Analytics services (Google Analytics)
• Marketplace platforms (Amazon)

These providers only receive information necessary to perform their services and are contractually obligated to protect your data.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are retained for a minimum of 7 years for tax and accounting purposes.

Your Rights

In accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at info@sweetsheets.com.

Third-Party Links

Our Sites may contain links to third-party websites. We are not responsible for the privacy practices of other sites and encourage you to review their privacy policies.

Children's Privacy

Our Sites are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our Sites after changes constitutes acceptance of the updated policy.

Contact Us

Sweet Sheets® Inc.
PO Box 281, Raymond, AB T0K 2S0
sweetsheets.com
866-886-8722
info@sweetsheets.com